25 Year Warranty on Wear Layer
OUR PARQUET offers a 25 year warranty on the wear layer. OUR PARQUET warrants that, under normal residential conditions and with proper maintenance, our Robust Lacquer coating system will not wear through within 25 years. Gloss reduction and scratches are not considered wear through and are therefore not covered by this warranty.
These warranties are offered under the following conditions:
Installation
OUR PARQUET is to be installed in strict accordance with the current written installation instructions.
Wet Areas
Maintenance
OUR PARQUET should be maintained in strict accordance with our current written maintenance instructions. Use of cleaning agents such as oils, ammonia-based cleaning liquids, steam mops, etc, will void warranties.
Limited warranty
The structural and wear warranties for OUR PARQUET as stated above are limited to the original purchaser and may not be assigned or transferred. In the case where a builder makes the purchase, this warranty is limited the owner of the floor 1 year after practical completion of works.
Structural and wear warranties are subject to the condition that the flooring is suitable for indoor areas and is to be installed and used in accordance with OUR PARQUET installation instructions and maintenance instructions.
Exclusions to warranty
The Following are excluded from these warranties.
Colour Variation
Timber is a natural product and colour variation will occur. Samples, pictures, and brochures displayed and or provided are indicative only and will not match the floor installed. Other variations will also occur such as small knots, grain variations, gum/sap marks and mineral marks. All variations are normal and not considered defects; therefore, do not form part of these warranties.
Improper installation
OUR PARQUET is to be installed in strict accordance with the current written installation instructions. Improper installations shall void all warranties.
(FORMERLY KNOWN AS TOTAL GLOBAL RESOURCES SDN BHD) (162992-W)
Level 8, Wisma General Lumber, Block D, Peremba Square, Saujana Resort, 40150 Shah Alam, Malaysia
Tel: + 603 78471093 Fax: + 603 78471095
Subfloor Heating
OUR PARQUET does not extend these warranties to floors used in heated sub floors.
Improper maintenance
OUR PARQUET should be maintained inn strict accordance with The OUR PARQUET maintenance instructions. Use of un-authorised cleaning products and agents such as oils, ammonia-based cleaning liquids, steam mops etc, will void all warranties.
Extreme Conditions
The humidity level in the home must be in the 40-65% range throughout the year using humidifiers or de-humidifiers when appropriate. Floors subjected to humidity levels outside the recommended range can cause checking (small cracks in the surface of the timber and or coating). Checking is not considered a product defect and is not covered by the warranties.
Abuse or Misuse
These warranties do not cover indentations, scratch damage caused by negligence or damage caused by high heel shoes, furniture or equipment, pet claws, pebbles, or sand.
Water Damage
These warranties do not cover damage caused by moisture penetration through the subfloor, flooding, leaking in plumbing, overflowing hydrostatic pressure or other similar water damage.
Alterations or Repairs
Alterations to the flooring will void all except implied warranties. No warranty is provided to cover repairs. Resurfacing and repairs or replacements shall not extend the warranty period.
Reinstallation
If OUR PARQUET chooses to replace or reinstall warranted planks, the following applies. Unless expressly provided in the warranty description herein, OUR PARQUET is not obligated to provide for, or to incur the costs of, repair or reinstalling defective flooring, or resurfacing or refinishing the replaced surrounding flooring. An obligation to replace or repair does not extend to any sub flooring material, adhesives, supplies, or other items consumed in the course of removal, installation or refinishing.
Insect Infestation
These warranties do not cover any insect infestation once the product has left the factory. The product leaves the factory free of insect infestation.
(FORMERLY KNOWN AS TOTAL GLOBAL RESOURCES SDN BHD) (162992-W)
Level 8, Wisma General Lumber, Block D, Peremba Square, Saujana Resort, 40150 Shah Alam, Malaysia
Tel: + 603 78471093 Fax: + 603 78471095
Liability Limitations
OUR PARQUET flooring is intended for use in residential settings with light to normal traffic conditions. This statement of warranty is the only warranty, expressed or implied provided by OUR PARQUET for this product.
This warranty does not apply to any products designated or sold as B Grade, which is sold “as is”
Except as stated herein, no other warranty, expressed or implied is provided, including any warranty of fitness for a particular purpose. No retailer, installer, dealer, distributor, agent or employee has authority to increase the scope or alter the terms or coverage of this warranty. No Agreement to repair or replace shall in any event act to extend the period of coverage of any warranty period.
Under no circumstances shall OUR PARQUET be liable or in any matter responsible for any claim, loss or damage arising from the purchase, use or inability to use its products or from a special, indirect, incidental, or consequential damages, including without limitation, lost profits, emotional, multiple, punitive or exemplary damages or attorney’s fees, even if OUR PARQUET or its representatives have been advised of the possibility of such damages before the sale.
In no event shall OUR PARQUET be obliged to cover the costs of old or new materials other than OUR PARQUET brand product, and any warranty thereto is limited to the warranty, if any, provided by us. In no event shall the liability exceed the amount of defective materials issued by the distributor, sales representative, builder, installer and or retailer. Any claim for warranty coverage must be made within one year of the date upon which the defect first became known or first should have been discovered.
All claims must be made in writing and must include evidence of the purchase date and the identity of the original purchase and installation location; without such proof, no warranty coverage will apply.
This warranty gives you specific legal rights and you may have other rights, which vary, from state to state. Some states do not allow the exclusion or limitation of implied warranties or incidental, consequential, emotional distress or punitive damages, and in such events, the exclusion or limitations set forth above shall be deemed altered to the least extent possible to be enforceable. Accordingly, some of the above limitations may not apply to you. To obtain services under these warranties, start with the source where you have purchased your flooring.